Spearheaded end-to-end content operations for nyphil.org and in-hall digital displays at David Geffen Hall, ensuring a consistent and engaging user experience across multiple platforms and audiences.

Led QA testing and UX refinement during a large-scale CMS re-platforming project, conducting a 600+ page audit to streamline content architecture, enhance accessibility, and standardize design patterns.

Created scalable content governance frameworks, including templates, editorial guidelines, and tone/voice standards to align contributions from marketing, education, PR, and fundraising teams.

Collaborated with product vendors (Made Media) to test features, surface bugs, and ensure CMS functionality supported stakeholder needs and design goals.

Managed asset libraries and developed internal documentation to support cross-functional onboarding, workflow transparency, and institutional knowledge retention.

Teach graduate-level UX/UI and information architecture, including content modeling and mobile-first design.

Lead accessibility and usability workshops focused on WCAG and mobile QA.

Mentor students on prototyping in Figma, visual design principles, and responsive layout testing.

Led heuristic evaluations and content architecture for AR SaaS clients.

Collaborated with engineering to improve accessibility and front-end navigation.

Produced annotated wireframes and competitive UX documentation.

Oversaw operations in customer-facing teams; developed staff training and streamlined Point-of-Sale CMS systems for operations and service optimization.

Excelled in team-based high-stress environments; resolved complex customer service issues and built communication skills foundational to UX and content work.